Important Information About Bank Bill Pay
When customers schedule a payment through their bank’s online bill pay system, it is often assumed that the payment is sent electronically or immediately. However, this is not the case. Our payment processor does not accept electronic payments from bill pay vendors, so banks must issue and mail us a paper check.
How the bill pay process typically works:
- The customer schedules a payment through their bank.
- Many banks withdraw funds from the customer’s account on the scheduled date.
- The bank then prepares a paper check, often through a third-party processor.
- Checks might be postdated for the expected delivery date.
- Payments are frequently bundled with other checks and mailed from a central location.
- In many cases, checks are mailed after funds have already been withdrawn.
- Delivery times depend on the postal service and cannot be guaranteed.
Because of this process, there can be a significant delay between when a payment is scheduled and when it is received by the Township.
For example, we have received bundled payments containing checks dated over a range of several days, delivered well after the earliest payment date. This means a payment scheduled early in the month may not arrive until much later.
Important Reminder About Due Dates:
Delays caused by bill pay services or mail delivery may result in late fees—even if the funds have already been withdrawn from your account.
Recommendations:
- Schedule bill pay payments well in advance of the due date.
- Monitor your bank’s bill pay activity closely.
- Contact your bank directly if you experience delays.
If you pay your sewer bill using your bank’s bill pay service (where the bank mails a check on your behalf), please be sure your new sewer book and account number are listed on the check. We’ve recently received a number of payments with outdated account numbers, which can delay posting your payment. Updating your information with your bank helps us apply your payment to your account quickly and efficiently.
Please note: Even if your bank has withdrawn the funds, we consider your payment received once it reaches our office.
We’re excited to offer a convenient new way to manage your sewer account online!
By setting up your online account, you’ll be able to:
- View your current bill
- Access your payment history
- Make payments using a credit/debit card or e-check
Before you can register, you must first submit your information to us using the link below. Once received, we will upload your information into our system, which will then allow you to complete your online account registration.
Please Note: Each household may only register one email address, and this same email address will be required to set up your new online account.
If you have any questions, please email the sewer [at] thornbury.org (Sewer Department) or call 610-399-8383 x102.
Quarterly Sewer Rent Payment
Due Dates
- 1st Quarter (January, February & March) - due 5/15
- 2nd Quarter (April, May & June) - due 8/15
- 3rd Quarter (July, August & September) - due 11/15
- 4th Quarter (October, November & December)- due 2/15
Online Payment Instructions
- Access the Customer Online Services Portal
- Log in
- Complete payment
Service Fees
- There will be a 3% service fee applied for all credit/debit card transactions.
- There will be a $1.50 service fee applied for all e-check payments.
Payment by Mail/Dropbox
- Make check payable to Thornbury Township Sewer Department & mail to:
Thornbury Township Sewer Department
6 Township Drive
Cheyney, PA 19319
- There is also a dropbox outside of our main door that is accessible 24/7
Concord Chase Residents
- Payments should be made to Concord Township directly, not Thornbury Township.
Contact Info
- sewer [at] thornbury.org (sewer[at]thornbury[dot]org)
- 610-399-8383 x102
Public Sewer Emergency
- Contact Delcora at 610-636-4398